Solid operational performance and contract awards across the portfolio
- Robust service delivery metrics and customer relationships
- New business models and service lines developed, including middle and back office support
- Continue to win 90% of rebids and extensions and one in two new bids
- £5.1bn of awards in 2011; £4.7bn signed contracts and £0.4bn preferred bidder appointments
- Order book of £17.9bn at 31 December 2011 (£16.6bn at 31 December 2010)
- 92% revenue visibility for 2012, 80% for 2013 and 70% for 2014
Strong financial result for 2011
- Strong total revenue growth of 7.4%; good organic growth of 3.5%
- Exceptional growth in AMEAA of 37% organic
- Highest ever international mix, with 44% of total Group revenue now generated outside the UK
- Adjusted operating profit growth of 12.1%, representing a margin increase to 6.2%
- Group free cash flow of £168.3m, representing the return to a more usual conversion rate of profits
- Total dividend up 14.3% to 8.40p, reflecting growth in adjusted earnings
