Full year results for the year ended 31 December 2013 Strong sales, operational and financial performance Revenue £3,851m +15% £3,896m Operating profit £516.9m +11% £312.4m Profit before tax £475.0m +14% £215.0m Earnings per share 59.4p +14% 27.05p Total dividend per 26.5p +13% 26.5p share Highlights Delivering sustainable growth - £3.3bn contract wins (2012: £4.0bn), 81% new/19% extensions - Secured largest ever contract win by annual value with Telefónica UK (O2), £1.2bn over 10 years - Highest ever contract win rate of 2 in 3 (by value) - Achieved organic growth of 8% (2012: 3%) - £5.5bn bid pipeline (November 2013: £4.2bn), well diversified across our target markets - £271m spent on 13 acquisitions broadening our operational capability and market reach - Swift resolution of 2 underperforming areas within our Insurance & Benefits division Strong financial performance - Revenue growth of 15% - Underlying operating margin of 13.4% - Underlying earnings per share up 14% to 59.4p - Total dividend up 13% to 26.5p - Underlying operating cash conversion rate of 106% (2012:110%) - Underlying free cash flow of £312m (2012: £307m) Strong start to 2014 - £588m new contract wins to date including: - £145m contract with Transport for London to deliver the congestion charging and traffic enforcement schemes - £325m framework contract for Scottish Wide Area Network
